“Unprecedented times create unprecedented problems. Griffco Valve rose to our challenge and exceeded all expectations”
– Tyler Brandewie, Senior Operations Manager Preferred Global Equipment
When a major manufacturer of COVID-19 essential products was about to cease production due to the unexpected malfunction of a pressure relief valve, procurement specialist Tyler Brandewie contacted us after hours on a Friday night for a replacement.
â€œNot only was Griffco quick to respond, they built and shipped product to my customer the next dayâ€“Saturday. Their hard work, extraordinary customer service, and consistent communication enabled the manufacturer to continue production of these essential household items. This avoided thousands of dollars in lost downtime during the fight to flatten the curve.
â€œWith strong communication and solid customer service seemingly waning across the entire industry, it was a relief to know there are still manufacturers out there that prioritize their customers, as Griffco did for us. For that, we are grateful.â€